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Many shoppers losing the perk of free online returns

Retailers are adding return fees, shortening return windows and delaying refunds as they try to manage rising costs tied to e-commerce returns.

Published Sep 12, 2026, 4:00 AM EDT | LehighValleyLive

For years, online shoppers became accustomed to a simple expectation: if an item didn’t fit, wasn’t the right color or simply wasn’t what they expected, sending it back was often free and relatively painless.