Miss Manners: Full voicemails create confusion when patients call back
A doctor says front-desk staff often hear “Someone called my number,” but full mailboxes and detailed voicemails make callbacks difficult.
Dear Miss Manners: I am a doctor, and my front desk staff is often greeted with the phrase, “Someone called my number.” Increasingly, when we try and contact patients or their families, we encounter a “mailbox is full” message, otherwise we leave a detailed message as to why we are calling.